No return policy
All Butterfly Collection products are final sale. We do not accept returns, refunds, or exchanges after an order is placed, including products purchased with custom tailoring support.
Why items are final sale
Our pieces are occasion focused, limited in availability, and often supported with fit guidance or custom measurements. For hygiene, handling, styling, and inventory reasons, sold items cannot be returned to stock.
Damaged or wrong item
If you receive a damaged item or a wrong item, contact us within twenty four hours of delivery with your order number, clear photos, packaging photos, and an unpacking video if available. Butterfly Collection will review the issue and decide the appropriate resolution.
Fit and measurements
Clients are responsible for selecting the right size and sharing accurate measurements for custom tailoring. Fit preferences and alteration needs should be discussed before dispatch.
Final decision
Any exception is reviewed by Butterfly Collection case by case. Approval is not guaranteed and must be confirmed in writing by our team.