FAQs
Answers for ordering, delivery, styling appointments, and account support.
How long does shipping take once I place an order?
Most orders are prepared within 1 to 2 business days. Delivery timing then depends on your destination and the shipping service selected during checkout.
Can I return or exchange an item if it does not work for me?
Yes. Items can be returned or exchanged if they are unworn, unused, and sent back in their original condition within the return window shown in our policy.
How should I choose the right size?
Each product page includes a size guide to help you compare measurements. If you are between sizes, we recommend choosing based on whether you prefer a closer or more relaxed fit.
Are your perfumes long-lasting?
Our fragrances are designed for lasting wear, though performance can vary depending on skin chemistry, climate, and how the scent is applied.
Will I receive tracking information for my order?
Yes. As soon as your order ships, we send a confirmation email with tracking details so you can follow its delivery progress.
Do you restock sold out pieces?
Some signature styles may return, but many seasonal pieces are produced in limited runs. If an item is sold out, we recommend checking back or contacting support for availability guidance.
How should I care for delicate garments?
We recommend following the care instructions on the garment label carefully. For delicate fabrics, professional cleaning or gentle hand care is often the best option.
Can I send an order as a gift?
Yes. If you are sending a gift, make sure the shipping details are entered correctly at checkout. You can also contact support if you need help with special handling.